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Returns & Exchanges

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Returns & Exchanges

Return Policy

GOYZ understands that ordering online is not always an easy task. We want to make your online shopping experience as easy as possible. We are happy to exchange your item (s) for store credit or for another available item of equal value. 

  • Refunds will be processed and exchanged within approximately 5 to 7 business days after we receive your return.
  • Original shipping charges are non-refundable.

Exchange Policy

  • All items purchased from GOYZ may be returned for store credit or exchanged within 14 days of purchase. Returns received after this date will be refused and returned to you at your expense.
  • All returned items must be in their original condition, unworn, unwashed, and undamaged. Products with removed tags are not eligible for return.
  • All items are returned to GOYZ at the expense of the customer. Please be sure to include a note inside the return package with your name, order number, and what you wish to receive in exchange for the enclosed item. 
  • A tracking number for the returned package must be obtained by the customer in case the package is lost on its way back to GOYZ. Failure to do so may result in us not being able to process your exchange. 

GOYZ reserves the right not to credit you if you return items outside the terms of our Return & Exchange Policy.